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Thank you for shopping with RB Essentials. We strive to provide high-quality products. Please read our Refund and Return Policy carefully before making a purchase.
1. Return Eligibility:
We only accept returns for items that are damaged or defective upon delivery.
To qualify for a return:
- You must report the issue within 2 days of receiving your order.
- The item must be unused, in its original condition, and returned in its original packaging.
2. How to Report a Damaged or Defective Item
If your item arrives damaged or defective, then please contact our support team via:
• Email: rborganicessentials@gmail.com
• WhatsApp: +92 328 8091729
Provide the following:
• Clear photos of the damaged or defective item
• Your order number and a brief description of the issue
3. Refund Process
Once we receive and inspect the returned item:
- You will be notified about the status of your return.
- If approved, your refund will be issued to your original payment method within 7–10 business days.
- Please note that processing times may vary depending on your bank or payment provider.
4. Return Shipping
- Return shipping costs are the customer’s responsibility unless the issue is due to our error (e.g., wrong or damaged item sent).
- Please ensure the item is securely packed to avoid any further damage during transit.
5. Non-Returnable Items
We do not accept returns for Items that have been used, altered, or tampered with in any way.
6. Order Cancellation
- Orders cannot be canceled once they have been placed.
- Please review your order carefully before completing your purchase.
7. Need Help?
If you have any questions regarding our Refund and Return Policy, feel free to contact us on our Contact Us page or reach out via the contact details above.
8. Policy Updates
RB Essentials reserves the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page.
By placing an order on our website, you confirm that you have read, understood, and agreed to our Refund and Return Policy.